Return, Refund, and Exchange Policy for Nazaara.in

We pack every single parandi by hand and try our best to make sure it reaches you perfectly. But sometimes couriers mess up, or mistakes happen from our side. If there is a problem with your order, here is how we can sort it out together.

1. When Can You Return Something?

Since hair accessories are personal hygiene items, we cannot take products back just because you changed your mind or do not want that color anymore. We only accept returns in two situations:

• We accidentally shipped the wrong product to you.

• The item got broken or damaged while it was on the way.

2. You Must Make an Unboxing Video

We cannot help you without an opening video of the parcel. This is super important because courier companies ask us for solid proof before accepting damage claims. Please follow these simple rules when you record it:

• Start filming before you tear open the courier plastic bag. The shipping label with your address must be clear in the video.

• Keep shooting in one single take. Do not pause the video or edit it in between.

• Show the exact moment you open the bag and check the item inside.

If you do not have this unboxing video, or if the video is cut and edited, we will not be able to give any refund or replacement.

3. How Do You Get Your Money Back?

When we get the package back, our team will check the damage or the shipping error. If the issue is verified, we will send your refund straight to the card or bank account you used to pay. This usually takes roughly 7 to 10 working days to show up in your account.

4. Can You Swap Items?

We do not do normal design exchanges. If your item is broken or wrong, we will just send you a fresh piece of that exact same product after the original one comes back to our warehouse.

5. What Items Are Final Sale?

We will not accept returns for:

• Items you already wore, used, or damaged yourself.

• Anything bought during festive sales or clearance discounts, unless it was damaged during delivery.

6. Who Pays for Return Shipping?

If it is our mistake or transit damage, Nazaara.in pays the courier cost. We will email you a shipping label. For other rare situations where our support team agrees to a return, you will have to pay the courier fee yourself.

7. Steps to Take

• Email us at support@nazaara.in. Share your order ID and attach the unboxing video.

• Once we approve it, pack the item tightly in its original box so it stays safe on the way back.

• Send it over to the warehouse address our team gives you.

Still Have Questions?

If you have any doubts or need help with your package, drop us a line at support@nazaara.in. Thanks for supporting Nazaara.in!